Shipping policy
🚚 Grounded Gardens – Shipping Policy
📦 Processing Time
Orders are processed within 1–3 business days after purchase.
During high-volume periods (such as live sales or promotions), processing may take up to 3–5 business days.
🚚 Shipping Methods & Delivery Times
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days
Delivery times are estimates and may vary based on location and carrier conditions.
🌿 Live Plant Shipping
We take great care in packaging all plants to ensure safe transit.
Plants are securely wrapped and packed using protective materials to minimize damage during shipping.
📬 Shipping Responsibility
Once your order is handed off to the carrier (USPS, UPS, etc.), it is no longer under our control.
We are not responsible for:
- Carrier delays
- Lost or stolen packages
- Transit damage caused by mishandling
🌡️ Weather & Transit Risk
Plants are sensitive to temperature and environmental conditions.
By placing an order, you acknowledge the risks associated with:
- Heat exposure
- Cold exposure
- Transit delays
We strongly recommend selecting faster shipping options during extreme weather conditions.
📍 Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders shipped to incorrect or incomplete addresses
- Packages returned due to address issues
Reshipping will require additional shipping charges.
📦 Combined Shipping
We support combined shipping where applicable.
Shipping costs are calculated at checkout based on order size, weight, and destination.
📭 Delivery Issues
If your package is marked as delivered but not received:
- Contact the shipping carrier first
- Then contact us if further assistance is needed
🌱 Questions
For any shipping-related questions, contact us: